AMRB is part of the Walker Information Global Network (WIGN), a network of companies that specializes in measuring stakeholder satisfaction. Some products offered via the WIGN association are:
Customer Relationship Assessment (CRA) - a model to assess satisfaction and loyalty among a client's customer base.
Lost Customer Assessment (LCA) – a protocol to understand the reasons for lapsing from a particular service provider.
Employee Relationship Assessment (ERA) - a model to assess satisfaction, loyalty and likely longevity in the company of a client's employee base.
For more details on these and other Walker International products, please visit www.walkerinfo.com
Please fill in your details to download pdf